Terms of Service

Effective Date: January 27, 2026

THIS IS A BINDING LEGAL AGREEMENT

By accessing or using VeloNote, you agree to these Terms, including mandatory arbitration, limitation of liability, and waiver of certain legal rights.

Acceptance of Terms

By accessing, using, or continuing to use the VeloNote platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not use the Service.

These Terms form a legally binding agreement between you and VeloNote.

No Professional Services; No Delegation of Judgment

VeloNote provides general-purpose documentation assistance tools only.

VeloNote:

  • •is not a medical device
  • •is not clinical decision support
  • •does not provide medical, legal, billing, coding, or compliance advice

All professional judgment, verification, and decision-making remain solely and non-delegably with the user.

User Sovereignty and Final Authorship

You retain exclusive responsibility, custody, and control over all content uploaded, generated, reviewed, signed, transmitted, billed, or relied upon using the Service.

You acknowledge that:

  • •AI and OCR outputs are probabilistic and non-authoritative
  • •outputs are draft material only
  • •you are solely responsible for review, verification, and approval before use

You voluntarily assume all risks arising from errors, omissions, hallucinations, transcription inaccuracies, or formatting defects.

Express Non-Reliance

You expressly agree that:

  • •you do not rely on the Service for accuracy, completeness, or compliance
  • •reliance on unverified output would be unreasonable

You waive any claim based on reliance, negligent misrepresentation, omission, or failure to warn.

HIPAA Business Associate Agreement — Limited Scope

If you have executed a separate HIPAA Business Associate Agreement ("BAA") with VeloNote, the BAA governs only HIPAA-mandated uses and disclosures of PHI, to the minimum extent required by law.

Except as expressly required by HIPAA:

  • •the BAA does not expand liability
  • •the BAA does not override these Terms
  • •the BAA does not create professional duties or warranties

In the event of conflict, the BAA controls only as required by HIPAA.

Security and HIPAA Documentation Disclaimer

Any security, privacy, or HIPAA-related materials provided by VeloNote are informational only.

Such materials:

  • •do not constitute warranties or guarantees
  • •are not incorporated into these Terms
  • •do not expand legal obligations beyond applicable law or an executed BAA

Data Handling and Export Responsibility

VeloNote is designed to minimize PHI persistence.

  • •uploaded content is processed transiently
  • •generated reports are stored client-side unless exported

Once data is copied, downloaded, transmitted, or stored outside the Service, VeloNote has no custody or control over that data.

Acceptable Use

You agree not to:

  • •upload data without proper authorization
  • •use the Service for unlawful purposes
  • •bypass security controls
  • •attempt reverse engineering or scraping
  • •rely on output without review

Release and Waiver of Claims

To the maximum extent permitted by law, you irrevocably release and discharge VeloNote from any claims arising from:

  • •AI or OCR errors
  • •documentation outcomes
  • •data loss or breach
  • •service interruptions
  • •third-party acts

This release includes claims based on ordinary negligence.

Limitation of Liability

VeloNote shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages.

Total aggregate liability shall not exceed the greater of:

  • •fees paid in the three (3) months prior to the claim, or
  • •USD $10.00

HIPAA Clarification: HIPAA-related liability, if any, is limited to direct damages only, except where federal law requires otherwise.

Indemnification

You agree to defend, indemnify, and hold harmless VeloNote from all claims, losses, fines, penalties, and legal fees arising from:

  • •your use or misuse of the Service
  • •failure to review output
  • •unauthorized data uploads
  • •improper handling of exported data
  • •third-party claims based on your conduct

Incident Notification Dependency

Certain alerts require user configuration. VeloNote is not responsible for failures resulting from improper or incomplete configuration by the user.

Mandatory Arbitration and Class Action Waiver

All disputes shall be resolved by final and binding individual arbitration.

You waive the right to jury trial and class actions.

Statute of Limitations

Any claim must be brought within one (1) year of the event giving rise to the claim or is permanently barred.

Governing Law and Severability

These Terms are governed by applicable state law designated by VeloNote.

If any provision is unenforceable, the remainder remains in full force.

Contact

Legal inquiries may be directed to: [email protected]